Centene Corporation Member Experience Specialist in Bedford, New Hampshire
HourlyPosition Purpose: Make outbound calls to new members welcoming them to the Healthplan and providing information and education regarding program features and requirements of the Healthplan.
Answer incoming or make outbound healthcare contact center calls to welcome new members to the Healthplan
Use verbal communication strategies to effectively elicit information, gain member’s confidence and provide reassurance
Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaign
Meet quality assurance requirements and other key performance metrics, including punctuality and attendance
Facilitate quarterly Member Advisory meetings
Education/Experience: High school diploma or equivalent. 3+ years of customer service experience, preferably in a healthcare call center environment. Experience with Microsoft office applications and data entry systems. Experience with data entry and call documentation. Strong verbal, written and problem solving communication skills.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
TITLE: Member Experience Specialist
LOCATION: Bedford, New Hampshire
COMPANY: Health Insurance Operations
POSITION TYPE: Hourly