Centene Corporation Call Center Support Representative in Dallas, Texas

HourlyPosition Purpose: Responsible for inputting and locating participant information in member management system. May contact participants for scheduling and enrollment information.

  • Utilize Policy and Procedures for locating participant demographics when participants have been identified as unable to locate or no response

  • Verify participant eligibility and diagnosis verifications

  • Input direct referral participant information to member management system

  • Contact participants for initial assessment to identify program intervention level

  • Contact participants for scheduling of Baseline calls and Home Visits

  • Assist Clinical Assistants as necessary

Education/Experience: High school diploma or equivalent. 1+ years of customer service experience. 1+ years' of call center experience, desired. Knowledgeable in MS Excel and Word. Bilingual (Spanish speaking) strongly preferred. Flex schedule: 11:30a-8p M-Th., 9:30a-6p Fri., 8:30a-5p, 1-2 Sat.’s a month.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Call Center Support Representative

LOCATION: Dallas, Texas

REQNUMBER: 1110132

COMPANY: Health Insurance Operations