Centene Corporation Call Center Support Representative in Dallas, Texas
HourlyPosition Purpose: Responsible for inputting and locating participant information in member management system. May contact participants for scheduling and enrollment information.
Utilize Policy and Procedures for locating participant demographics when participants have been identified as unable to locate or no response
Verify participant eligibility and diagnosis verifications
Input direct referral participant information to member management system
Contact participants for initial assessment to identify program intervention level
Contact participants for scheduling of Baseline calls and Home Visits
Assist Clinical Assistants as necessary
Education/Experience: High school diploma or equivalent. 1+ years of customer service experience. 1+ years' of call center experience, desired. Knowledgeable in MS Excel and Word. Bilingual (Spanish speaking) strongly preferred. Flex schedule: 11:30a-8p M-Th., 9:30a-6p Fri., 8:30a-5p, 1-2 Sat.’s a month.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
TITLE: Call Center Support Representative
LOCATION: Dallas, Texas
COMPANY: Health Insurance Operations
POSITION TYPE: Hourly