Centene Corporation Lead Patient Care Coordinator in Houston, Texas

HourlyPosition Purpose: Assist Supervisor in mentoring Patient Care Coordinators, troubleshooting/problem solving referrals, training staff and communicating updates to the team, resolving complaints and handling escalated calls from patients and providers.

  • Obtain laboratory results and other related documentation to assist the Clinical Pharmacist in clinical care planning

  • Handles complex and priority payor or pharma accounts

  • Contact all new patients and introduce services and products

  • Maintain patient records and contact patients to ensure proper medication is ordered

  • Determine patient supply needs and review medication inventory

  • Maintain statements and informs patients of co-pays and past due amounts

  • Process payments in the form of credit card transactions

  • Schedule delivery of medication after all patient needs are addressed

  • Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals

  • Provide technical support to physicians, nurses, and patients

  • Ensure all related pharmacy records as determined by the pharmacist are maintained

  • Assists in training employees, planning, assigning and directing workflow within team, resolving escalated patient and provider calls

Education/Experience: High school diploma or equivalent. 3+ years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred. Specialty pharmacy experience preferred.

Licenses/Certifications: Current state’s Pharmacy Technician Certification preferred

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Lead Patient Care Coordinator

LOCATION: Houston, Texas

REQNUMBER: 1123614

COMPANY: Health Insurance Operations