Centene Corporation Member Connections Representative I in Los Angeles, California
HourlyPosition Purpose: Assist the health plan in establishing a presence in the community through home visits and community outreach.
Educate members on health care benefits through home visits and outreach
Assist members with activities related to accessing care
Document information and activities in applicable systems
Deliver Connections Plus® cell phones, teach and answer questions related to cell phone use and navigation
Coordinate and implement community events, including Start Smart Baby showers and Birthday Parties, school events, healthy life style events and various community initiatives
Schedule and complete home visits for noncompliance, benefits information, ED and readmission diversion and other high risk issues
Conduct targeted phone calls for compliance, HEDIS initiatives and health risk assessments
Follow-up with appropriate parties on status of high risk member referrals
Assist in finding and connecting members to community social services and agencies
Ability to travel throughout designated region
Education/Experience: High school diploma or equivalent experience. Bilingual ability preferred. 2+ years of social services, community outreach, or education experience.
License/Certification: Valid driver's license and automobile insurance. Some locations may require Community Health Worker certification, CPR certification, and/or bi-lingual.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
TITLE: Member Connections Representative I
LOCATION: Los Angeles, California
COMPANY: Health Insurance Operations
POSITION TYPE: Hourly