Centene Corporation Senior Trainer- Customer Service in Milwaukee, Wisconsin
ProfessionalPosition Purpose: Responsible for developing and conducting a variety of training programs and auditing tools.
Coordinate training efforts with various cross-functional areas
Develop and administer a universal training curriculum, employ technologies and enhance training development programs Conduct training sessions covering processes specific to departments
Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
Evaluate effectiveness of training programs, including cost and benefit analyses and communicate results to management
Audit team results, identify gaps in training and implement improvements in training programs
Review and recommend updates to policies and procedures
Ability to travel
Education/Experience: Bachelor's degree in related field or equivalent experience. 4+ years of training and auditing experience, preferably in a managed care or healthcare environment. Must have call center training experience. Seeking experience with Visio, Microsoft Word, Excel and PowerPoint.
License/Certification: Valid driver's license required.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
TITLE: Senior Trainer- Customer Service
LOCATION: Milwaukee, Wisconsin
POSITION TYPE: Professional